Applications close 14 May 2025

The Duty Manager has primary responsibility for the day-to-day management of the building, its front-facing teams, and visitor experience. They ensure all users find the National Centre welcoming, hospitable, and fit for purpose. They play a key role in delivering front of house operations, for example, providing first aid, a commitment to Health & Safety, being an active member of the front-of-house team, and supporting the Operations Manager in implementing our H&S policies.  This role is scheduled hours, with different responsibilities during the daytime and evening/weekend times. During the day responsibilities shift towards front of house support, during the evenings/weekends, responsibilities shift towards operational management and acting as the responsible person for the organisation, it is essential you are a self-motivated team player.

Responsibilities

• To act as the senior responsible person/manager, whilst on duty out of office hours, for the effective and safe operation of the National Centre for Circus Arts, in accordance with its policies and maintenance service contracts
• To ensure the relevant Building operational policies/procedures are effectively implemented.
• To effectively communicate matters that may arise to the relevant staff or department, keep a report of all matters arising.
• To be the principal First Aider, including follow-up actions and reporting.
• To act as a key member of the Front of House team, acting as the main point of contact throughout the week and supporting/covering the Programme and Facilities Coordinators, such as covering breaks and the front desk as and when necessary.
• To act as the Senior Fire Warden, responsible for the correct operation of the Fire Evacuation plan and Fire Safety procedures.

Person Specification

• Good Facilities and Building Management background with at least one years of working experience
• A general understanding of relevant Health & Safety legislation and its impact in a public building
• Experience within a customer-facing environment.
• Excellent interpersonal skills
• Ability to multi-task, administration & organisational skills.
• A working knowledge of IT, including email, Windows, and Microsoft Office.
• Supervising front of house and event staff, acting as the responsible person
• Willingness to be the key first aider and fire warden.
• Practical, hands-on approach.
• An understanding and appreciation of the arts sector and/or arts education and training.

To apply for the position please fill out the Equal Opportunities Monitoring form and download the application form below.