Operations Manager

The Operations Manager has primary responsibility for the day-to-day management of the building, its front-facing teams, and visitor experience. They ensure all users find the National Centre welcoming, hospitable, and fit for purpose. They play a key role in managing operations, for example, managing service contracts, line managing our front-of-house team, and supporting the Head of Operations in implementing our H&S policies.


Building Management

  • Provide a welcoming, inclusive, safe and secure environment for building users and ensure building compliance and readiness.
  • Plan and manage maintenance with the Head of Operations and provide support in compliance areas such as building inspections and fire safety.
  • Administer building and maintenance budget, managing purchasing for day-to-day repairs and maintenance.
  • Support environmental policy implementation, promote recycling and energy efficiency and include environmental considerations in decisions.
  • Manage building access systems and security management.
  • Provide basic IT support, onboarding and escalating issues to our external IT partner. Manage networking, phone, and VOIP systems on a day-to-day basis.
  • Act as the senior responsible person/manager in the absence of the Head of Operations.

People Management

  • Line Manage Duty Managers, Programme & Facilities Coordinators, and Building Maintenance Officer. Including recruiting, induction, training and annual appraisals.
  • Create staffing rotas and ensure appropriate cover and front-of-house operations. Lead building operations and planning for operational staffing for commercial and corporate events and occasional performances.
  • Manage contractors appropriately, ensure procedures are correctly followed, and work is undertaken within budget.
  • Foster collaboration within Operations and across all programme teams.
  • Act as Duty Manager as needed.

Hires, Leasing and Customer Service

  • Coordinate commercial events with Hires and Technical teams and facilitate hires with Commercial and Technical teams, ensuring the building is appropriately staffed and managed safely.
  • Plan and manage the front-of-house function for events, hires and in-house productions.
  • Oversee and manage leased office workspaces and ensure tenants’ compliance with agreements and policies.
  • Administer and prepare tenancy agreements and assist in sourcing and settling in new tenants.

Health & Safety and Policies

  • Be a strong leader in health & safety and its practical application in all areas of work and encourage a culture of responsibility for H&S throughout the organisation.
  • Implement health and safety policies and perform health & safety inductions for all internal staff and contractors.
  • Review and update risk assessments.
  • Contribute to Safeguarding and Mental Health policies attending regular meetings.
  • Oversee accident and incident reports, ensuring tracking, monitoring, and reporting happen regularly.
  • Act as Fire Warden, manage fire safety and organise fire warden and first aid training.
  • Attend Health & Safety Committee meetings.

Other Duties

  • Attend a range of internal and external meetings as required.
  • Promote a commitment to the National Centre’s Equal Opportunities & Diversity policy, Disability & Reasonable Adjustments commitment and Code of Conduct, along with all other policies that contribute to the operating values and ethos of the organisation as determined in its mission statement.
  • Such other duties (commensurate with the role) may, from time to time, be reasonably required.

To apply for the position please fill out the Equal Opportunities Monitoring form and download the application form below.